SHIPPING

AUSTRALIA

FREE SHIPPING Australia wide!
At Rose-Hip Vital we offer FREE Standard Australia Parcel Post Australia Wide. We aim to have your order picked, packed and shipped within 1-2 business days of receiving it.*

*While we always aim to ship as quickly as possible, during promotional, sale or holiday periods it can take a little longer for your order to leave (up to 7 additional business days). Our dispatch team work from 9am to 5pm Monday to Thursday and 9am to 3pm on Fridays AEST. Excluding public holidays

IN A HURRY?
If you need your order delivered in a hurry simply select Express Post in your cart or during checkout. Express Post cost is determined by your shipping address and the combined weight of your order.

ESTIMATED DELIVERY
Orders shipped by Standard Australia Parcel Post are usually delivered within 2 – 7 business days from date of dispatch.

Metro and surrounding suburbs	Business days**	Country & Rural	Business days
NSW/ACT	2 – 4	NSW/ACT	3 – 4
QLD	2 – 3	QLD	3 – 7
VIC	2 – 3	VIC	4 – 8
SA	2 – 4	SA	6 – 12
TAS	3 – 5	TAS	10 – 18
WA	4 – 5	WA	10 – 16
NT	3 – 6	NT	10 - 18

**Please note this is a approximate shipping estimate and deliveries to rural areas may have a longer estimated delivery.

TRACKING
As soon as your order has been dispatched you should receive an email with tracking information. Please note this tracking email will be shipped to the same email address you used when placing your order.

For accurate information about your delivery, please follow the shipping information provided once your order has been dispatched.

If you have not received a confirmation of your order or a tracking link please contact our team HERE or call 1800 851 888 so we can assist you.

REDIRECTING MY ORDER
To redirect a parcel through Australia Post, CLICK on this link and follow the steps.

DAMAGE IN TRANSIT
We do our best to ensure your goods are safely transported. Should you order arrive damaged and the product is no longer suitable for use, follow these simple steps.

We do our best to ensure your goods are safely transported. Should you order arrive damaged and the product is no longer suitable for use, follow these simple steps.

1. Take a photo of your damaged goods
2. Use THIS LINK to send our team a message including your photo and order number

Once we've received your message our team will get back to you in 1 - 2 business days. 

INTERNATIONAL
We offer Australia Post Pack & Track International or Express Courier International shipping options. All international shipping charges are determined by your shipping address and the total weight of your order.

Please note Rose-Hip Vital Pty ltd does not cover, or take responsibility for, the cost of any international import taxes or fees incurred by customs law in the destination country. These charges will need to be covered by you.

New Zealand	Other Countries
2-7 business days*	5-10 business days**

*Please note this is an approximate shipping estimate and deliveries to rural areas may have a longer estimated delivery.

Please follow the shipping information provided, once your order has been dispatched, for a more accurate estimation.

NEW ZEALAND
Standard Post: 10 + Business Days

International Express: 2-4+ Business days (Between major metro areas)

Rose-Hip Vital Pty Ltd reserves the right to change these terms and conditions without prior notice.