At Rose-Hip Vital, we stand by our product. Backed by over 30 scientific studies, including 9 rigorous double-blind, placebo-controlled clinical trials, we are confident you'll see remarkable results for yourself, your dog, or your horse. That's why we happily offer a 100% Money Back Guarantee across our entire Human, Canine, and Equine ranges!*
If you're not seeing the results you hoped for, please reach out to us! Our friendly Rose-Hip Vital Specialists are here to help. With their first-hand experience and extensive knowledge, they can offer personalised tips and tricks to ensure you're getting the most from your product. We're truly dedicated to helping you achieve the best possible outcome!
If, after our support, you're still not seeing the desired results, here's how to make your 100% Money Back Guarantee claim:
Contact us here letting us know that you would like to take up the Money Back Guarantee (MBG) promise. Include in your message, your email details, contact phone number, your order number (if you ordered directly from us) or a copy of your receipt if you purchased Rose-Hip Vital from another supplier.
We will acknowledge your email within 24 hours and get back to you with the next steps. Our first step is typically to check how you have used the product to ensure you haven’t missed an important factor that may have impacted the effectiveness of the product. We want to make sure we’ve done our best to get you the results you were hoping for.
Your claim will be processed and assessed by our MBG Claims team. Once approved your refund is submitted to our accounts team for processing. Please note it can take up to 7 business days for your claim to be processed.
Goods are also subject to a Money Back Guarantee. This applies exclusively to specific Rose-Hip Vital products: Human (150 Capsules, 250 Capsules, 125g Powder), Canine (150g, 500g, 1.5kg), and Equine (1.5kg). It is valid only for purchases shipped within Australia, and proof of purchase is required. Excluded from this MBG are all Canine Refill Bags (2kg, 5kg) and Equine 3kg, 15kg, and Refill Bags (2kg, 5kg).
Money Back Guarantee Claims must be submitted within 60 days of receiving the product via our Contact Us page. For Human claims, up to two (2) opened units are permitted (twin/triple packs count per unit). For Canine claims, up to two (2) opened 150g/500g units or one (1) opened 1.5kg unit are permitted. For Equine claims, one (1) opened 1.5kg unit is permitted. All other units related to the claim must be unopened and returned. The MBG will only be honoured if dosage guidelines have been correctly followed; however, claims remain eligible if alternative dosage advice was provided by a Rose-Hip Vital Specialist. While results are typically seen within 3 weeks, advanced conditions may require a longer period.
Refunds will be processed to the original payment method for direct purchases from Rose-Hip Vital Pty Ltd, or via PayPal for purchases from other suppliers. The refund amount will not exceed the total originally paid for the product(s) and excludes any postage or handling fees. Rose-Hip Vital Pty Ltd reserves the right to modify these terms and conditions without prior notice.
Refer to our Terms and Conditions for additional information.