Step 2 – We will acknowledge your email within 24 hours and get back to you with the next steps. We will probably run through the points listed above in case you haven’t read them and have missed an important factor that has impacted the effectiveness of the product.

Step 3 – Your claim will be processed and assessed by our MBG Claims team. Once approved your refund is submitted to our accounts team for processing. Please note it can take up to 7 business days for your claim to be processed.

Money Back Guarantee – T’s and C’s

• A MBG claim can only be made for one of the following situations.
  • First purchase of either a single unit of 1.5kg or 3kg Rose-Hip Vital Equine tub.
• A proof of purchase is required for all MBG claims.
• Rose-Hip Vital's MBG is only offered on Human 150 Capsules, 250 Capsules & 125g Powder.
• Rose-Hip Vital's MBG is only offered on Canine 150g, 500g & 1.5kg sizes.
• Rose-Hip Vital's MBG is only offered on Equine for a first purchase of either a single unit of 1.5kg or 3kg.
• Rose-Hip Vital's MBG on Equine cannot be claimed for a single unit of 1.5kg AND a single unit of 3kg.
• Subsequent purchases of Rose-Hip Vital Equine are not eligible for a MBG claim.
• Unopened units must be sent back to RHV to be eligible for MBG claim.
• Claims must be submitted via our Contact us page HERE.
• Claims must be made within 60 days of receiving Rose-Hip Vital.
• MBG will only be honoured if the dosage guidelines have been correctly followed.
• If you are having trouble taking the correct dosage please seek advice via our 1800 851 888 contact number or click HERE to message us.
• If alternative dosage advice has been given by a Rose-Hip Vital Specialist a MBG claim is still eligible. Alternative dosage provided by another party than a Rose-Hip Vital Specialist will void the eligibility of the claim.
• Typically results are seen within 3 weeks, providing the dosage guidelines have been correctly followed, however, advanced conditions may take longer to see results.
• If you purchased the product directly from Rose-Hip Vital Pty Ltd, refunds will be made via the original payment method.
• MBG Claims made on purchases outside of Rose-Hip Vital will be issued a refund cheque via postage.
• MBG refund amount will be equal to, and not exceed, the total amount originally paid.
• MBG refund does not include any postage or handling.
• Rose-Hip Vital Pty Ltd reserves the right to change these terms and conditions without prior notice.