HUMAN MONEY BACK GUARANTEE
Old wives tale? Nope! Snake Oil? Absolutely not! Too good to be true? No way!
Rose-Hip Vital is a tried, tested and proven product. With over 30 scientific tests and research, including 9 double-blind placebo controlled clinical trials we are SO confident that you will see results using Rose-Hip Vital we happily offer a 100% Money Back Guarantee on our Human, Canine and Equine ranges!*
If you don’t see the results you were hoping for get in touch with us! Our head office is full of friendly Rose-Hip Vital Specialists, with first hand experience, that are more than happy to assist! We’ve got loads of handy tips and tricks to help!
If we can’t help follow the steps below to make your 100% Money Back Guarantee claim!
Step 1 – Contact us HERE letting us know that you would like to take up the Money Back Guarantee (MBG) promise. Include in your message, your email details, contact phone number, your order number (if you ordered directly from us) or a copy of your receipt if you purchased Rose-Hip Vital from another supplier.
Step 2 – We will acknowledge your email within 24 hours and get back to you with the next steps. Our first step is typically to check how you have used the product to ensure you haven’t missed an important factor that may have impacted the effectiveness of the product. We want to make sure we’ve done our best to get you the results you were hoping for.
Step 3 – Your claim will be processed and assessed by our MBG Claims team. Once approved your refund is submitted to our accounts team for processing. Please note it can take up to 7 business days for your claim to be processed.
Money Back Guarantee – T’s and C’s
- A proof of purchase is required for all MBG claims
- Rose-Hip Vital's MBG is only offered on Human 150 Capsules, 250 Capsules & 125g Powder
- Rose-Hip Vital's MBG is only offered on Canine 150g, 500g & 1.5kg sizes
- No MBG is offered on Canine Refill Bags 2kg or 5kg
- Rose-Hip Vital's MBG is only offered on Equine 1.5kg
- No MBG is offered on Equine 3kg or 15kg
- No MBG is offered on Equine Refill Bags 2kg or 5kgs
- Rose-Hip Vital's MBG is only valid for orders shipped within Australia
- A MBG claim can only be made for one of the following situations
- Up to, and including, 2 opened units of 150g or 500g Rose-Hip Vital Canine
- 1 opened unit of 1.5kg Rose-Hip Vital Canine
- 1 opened unit of 1.5kg Rose-Hip Vital Equine
- A MBG claim can only be made for up to, and including, 2 opened Rose-Hip Vital Human units
- Twin packs of 150 capsules and 250 capsules are treated as 2 units
- Triple packs of 150 capsules and 250 capsules are treated as 3 units
- Unopened units must be sent back to RHV to be eligible for MBG claim
- Claims must be submitted via our Contact us page HERE
- Claims must be made within 60 days of receiving Rose-Hip Vital
- MBG will only be honoured if the dosage guidelines have been correctly followed.
- If you are having trouble taking the correct dosage please seek advice via our 1800 851 888 contact number or click HERE to message us
- If alternative dosage advice has been given by a Rose-Hip Vital Specialist a MBG claim is still eligible. Alternative dosage provided by another party than a Rose-Hip Vital Specialist will void the eligibility of the claim.
- Typically results are seen within 3 weeks, providing the dosage guidelines have been correctly followed, however, advanced conditions may take longer to see results.
- If you purchased the product directly from Rose-Hip Vital Pty Ltd, refunds will be made via the original payment method
- MBG Claims made on purchases outside of Rose-Hip Vital will be issued via Paypal
- Refund amount will be equal to, and not exceed, the total amount originally paid
- Refund does not include any postage or handling
- Rose-Hip Vital Pty Ltd reserves the right to change these terms and conditions without prior notice
